Distance Sales Agreement

This Distance Sales Agreement (the “Agreement”) is concluded electronically between the Seller and the Buyer at the moment the Buyer completes a ticket purchase on pexticket.com, in accordance with the Turkish Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts.

1. Parties

Seller: PEX Ticket, operated by PASHEX (“PEX Ticket”, “we”).
E-mail: pex@pashex.io · Phone: +90 541 160 6813
Address: Zeytinlik Mah. Yakut Sok. Balkırİş Hanı No: 7/1, Bakırköy / İstanbul, Türkiye.

Buyer: the person who purchases a ticket through pexticket.com, with the name, e-mail, phone and payment details provided at checkout.

2. Subject

The subject of this Agreement is the sale and electronic delivery of one or more event admission tickets (the “Service”) selected by the Buyer on pexticket.com, and the parties’ rights and obligations pursuant to Law No. 6502 and the Regulation on Distance Contracts.

3. Ticket & Price Details

• The event name, date, venue, ticket type and price are shown on the event page before purchase.
• All prices are displayed in the currency stated at checkout and include applicable taxes.
• The total amount, including any service fee, is shown to the Buyer before payment is confirmed.

4. Payment

Payment is collected online through the iyzico secure payment infrastructure with 3D Secure verification. Card details are transmitted directly to the payment provider and are not stored by PEX Ticket. The sale is completed only after the payment is successfully authorised.

5. Delivery

The Service is delivered digitally and instantly. Upon successful payment, the ticket and its QR code are made available in the Buyer’s account and/or sent to the Buyer’s e-mail address. As the product is a digital admission ticket, no physical shipment is made and no shipping fee is charged. The QR code is scanned at the venue entrance for admission.

6. Right of Withdrawal

Pursuant to Article 15/1(g) of the Regulation on Distance Contracts, contracts relating to leisure and entertainment services that must be carried out on a specific date or period — including event, concert and party admission tickets — are exempt from the 14-day right of withdrawal. Therefore, purchased tickets cannot be cancelled or refunded at the Buyer’s discretion, except as set out in our Cancellation & Refund Policy (for example, if the event is cancelled or postponed by the organiser).

7. General Provisions

• The Buyer confirms having read and accepted this Agreement and the ticket details before completing the purchase.
• The Buyer is responsible for the accuracy of the information provided at checkout. PEX Ticket is not liable for delivery failures caused by incorrect contact details.
• Tickets are personal; reselling above face value or fraudulent duplication of a QR code may result in the ticket being voided at the door.
• PEX Ticket acts as the ticketing platform; the event itself is subject to the organiser’s rules and any age or entry restrictions announced for the event.

8. Disputes

For disputes, the Buyer may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts (Tüketici Mahkemeleri) at their place of residence, within the monetary limits announced yearly by the Ministry of Trade of the Republic of Türkiye.

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